Cancellations & Refunds

As always, your membership is flexible! You are welcome to request an upgrade, downgrade, cancellation, or place your membership on hold for up to 3 months each year. We will need your written request for any changes 30 days prior to your scheduled change. This will give us the necessary administrative time to make your requested change before the system schedules your next payment.

Membership refunds are only permitted when there are extenuating circumstances that limited you from notifying the Panmure Squash Club of your cancellation. These would need to be accompanied by proper documentation (i.e. doctor’s certificate).

If you were incorrectly charged due to our failure to cancel or put the membership on hold, a full refund will be given as long as the refund is accompanied by proper documentation (i.e. hold form, cancel form, email, etc). Under these circumstances, we will not refund more than six months of membership at any given time.